Applied AI for SMB operations

AI on top of the tools your team already uses.

Most "AI for business" wants to drop their standardized solution into your complex problem. Workhax does the opposite. We build practical automations and architect thoughtful solutions that optimize or eliminate your current workflows — saving you and your staff hours every week.

No vendor migrations Your data stays your data Roadmap in 1 week
Built and shipped inside
Public Safety Quality Assurance Operations Management
Why most AI projects stall

You don't need a transformation. You need the next hour to be 30% better.

Most AI proposals look like a multi-quarter migration. Workhax lets you increase efficiency next month without touching your stack.

The usual AI pitch Heavy

  • Migrate your data into a new platform
  • Retrain every operator on a new UI
  • Six-month rollout, then an "adoption phase"
  • Locked into a vendor's roadmap and pricing
  • Generic "AI assistant" that doesn't know your work

The Workhax approach Light

  • Read from the systems you already run
  • Staff keep their current screens and habits
  • First useful workflow live in 2–4 weeks
  • You own the prompts, the data, and the keys
  • Empower staff and leaders to focus on what matters
What we build

Five workflow patterns that almost always pay back.

These aren't products you buy off the shelf. Each is built to your data, your rules, and your team's voice — usually in a couple of weeks.

QA Analytics

Auto-analyze staff performance, track trends, and handle distribution to supervisors and staff. Your leaders spend their time on coaching, not researching the minutia.

Live example: A structured call review is conducted. When the report is uploaded to a folder, Workhax captures the data, updates employee dashboards, compares to team averages, flags underperformance, notifies the supervisor, and updates management's internal dashboard.

Feedback & drafting

Generate polished feedback, replies, or summaries in your team's actual voice — then let a human edit and send. Faster output, less reviewer fatigue.

Live example: A feedback library of 250+ approved phrasings, swappable by score band, so QA blurbs stay accurate, varied, and on-brand without sounding robotic.

Operations dashboards

One page per role: what changed yesterday, what's drifting, what to do next. Built on Sigma, Looker Studio, or whatever you already pay for.

Live example: A supervisor dashboard that ranks compliance trends, flags individual operators trending down, and writes the talking points for the next 1:1 — automatically.

Knowledge lookup

An AI that reads your real SOPs, contracts, and runbooks — and answers in plain English with the source line. No more "where's that policy?" Slack threads.

Live example: A protocol reference assistant that surfaces the right card, rule, and citation in under a second — usable from a browser tab during a live shift.

Scheduling & routing

Quiet automations that take scheduling out of your week by integrating your time-and-attendance software with staffing minimums, workload, and your calendar.

Live example: A scheduling wizard that constantly checks for adequate staffing, watches for call-outs, and flags decision-makers if extra hands are needed.

Custom internal tools

One-page, no-login utilities your team can bookmark and use today. Built fast, owned by you, no SaaS subscription attached.

Live example: Hush — a Windows desktop tool that auto-pauses Spotify the moment a call comes in, then resumes it cleanly when the call concludes. Built in a weekend, used every shift.

How it works

From conversation to live overlay in about a month.

The first call is free, and the audit is yours to keep whether or not we work together. No retainers, no minimums, no surprise scope.

Audit

A 60-minute conversation with you and one operator. Workhax leaves with screenshots, a list of tools, and the three most painful spots in your workflow.

Free · Week 1

Roadmap

A short written plan: which workflows we'd optimize or automate, in what order, the rough cost and time for each, and the ones we'd skip and why.

Yours to keep · Week 1

Build

We pick the project with the biggest payoff and ship it. Real data, your team in the loop, working in your environment.

Live · Weeks 2–4

Ongoing partnership

A light monthly retainer keeps Workhax on call. Tune prompts as the work evolves, fix things fast when they need fixing, and queue up the next workflow when you're ready.

Continuous · Month 2+
What that looks like in practice

Three projects, three real workflows.

Quick sketches of automations Workhax has built recently. Names and exact numbers are anonymized; the patterns are not.

Quality Assurance

Cutting QA review time in half without changing the QA platform.

The team was manually writing structured coaching blurbs after performing reviews. Reviewers loved the work but spent most of their time hand-typing feedback that boiled down to four or five recurring patterns. Workhax built an integrated scorecard that drafts the feedback blurb in the team's house voice, and lets the reviewer edit and send.

~50%less time per review
250+approved phrasings
0platform changes
Operations Dashboards

One page that tells a supervisor exactly what to do this week.

An operations team was bogged down with math and hard-to-trace intricacies for accurate KPI tracking. Workhax integrated data from Slack, Sigma, and Google Calendar to generate a one-page brief for each supervisor every week, including the employees trending down and the talking points to use in the next meeting.

1 pageper supervisor, per week
3 sourcesstitched automatically
~6 hrssaved per supervisor
Research Assistant

Why look it up yourself when Workhax can do it for you?

A nationwide editorial team was struggling to stay on top of hundreds of breaking stories their userbase needed to know about. Workhax intertwined with their systems to source stories they may have missed, compare and contrast their coverage with breaking updates, and recommend broader expansion based on internal guidelines.

50+outlets monitored
24/7coverage scan
0missed lead stories
From the founder

Hi, I'm Daniel Brown — founder of Workhax, building AI automations that eliminate repetitive, soul-crushing work for operations teams.

After a decade inside 911 contact centers, quality assurance, and management, I saw exactly how much time and energy gets wasted on manual processes that should've been automated years ago. That's why I started Workhax: to design, build, and support automations that actually fit how operations teams work — obsessively focused on the details, deeply accountable, and committed to making your operations run smoother so your team can focus on what actually matters.

— Daniel Brown, Founder
The stack

Boring tools that work, used carefully.

Nothing exotic, nothing locked-down. Everything Workhax builds is something you can take to another developer and have them keep running.

Anthropic Claude

Primary reasoning model.

OpenAI

Used where it's the right tool.

Python

For everything that needs more than a glue script.

Zapier & n8n

For the 80% that's better off as a workflow than as code.

Sigma / Looker

Integrated with dashboards your team already trusts.

Google Sheets

The most underrated UI in business software.

Your existing CRM

Salesforce, HubSpot, Zendesk, ServiceNow, others.

Your data warehouse

Snowflake, BigQuery, Postgres, or a CSV export.

FAQ

The questions every ops team asks first.

How is Workhax different from typical AI consulting?

Most AI consulting tries to fit a generic platform onto your problem. Workhax does the opposite: we study what your team actually does, then build a small, specific automation that optimizes or eliminates the painful part. Your staff keep their current screens and habits — the work just gets shorter.

Do you replace any of our software?

No. The whole approach is built around keeping your existing systems of record. If a vendor migration is the right call, we'll tell you, but it's rarely the cheapest or fastest path to results.

How long does an audit take?

About 60 minutes of conversation with you and a key operator, plus a few days to compile findings. You get a written roadmap with prioritized ideas, a rough cost and time estimate for each, and the ones we would not recommend and why.

What does this typically cost?

The audit and the roadmap are free. The first build is a fixed fee — typically $5,000 to $15,000 depending on data complexity and how much custom UI is involved. After launch, Workhax stays engaged on a light monthly retainer for tuning, support, and queueing up the next workflow when you're ready. Cancel the retainer anytime.

Do we need our own engineering team?

No. Most of what Workhax builds is operated by ops or QA leads, not engineers. If you do have engineers, even better — we'll write the runbook so they can pick things up whenever they want.

What if we already have an "AI" feature from a vendor?

Great — let's see what it actually does. Most vendor AI is a generic assistant bolted onto a button. Workhax automations are tuned to your specific rules, your team's voice, and your past data. They tend to coexist with vendor AI just fine, and usually outperform it on the work that matters to you.

What kinds of companies is this best for?

SMB and mid-market operations teams that already have at least one repeated, rules-based workflow — QA, support, claims, dispatch, scheduling, compliance review, account onboarding. If your team would describe their day as "I'm doing the same thing 40 times before lunch," we can probably help.

Free, no obligation

Get a written Workhax roadmap for your team.

Tell us a little about your operation. We'll come back inside two business days to schedule the 60-minute audit. You leave with the roadmap whether or not we work together.

Prefer email? daniel@workhax.ai